Refund policy

Right of Revocation

You have the right to cancel this contract within fourteen days without giving any reason. The Revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of revocation, you must inform us “OY Surf Apparel Europe UG (haftungsbeschränkt), Planufer 92e, D-10967 Berlin, e-mail:” by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revocation from this contract. You can use the attached sample revocation form for this purpose, which is, however, not mandatory.

Consequences of Revocation

If you revoke this contract, we shall reimburse all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods and associated costs of customs clearance.

Please address the return to the following address:

OY Surf Apparel Europe UG 
Yildirim-Yildirim GbR
Partner-Filiale 544
Kottbusser Damm 13
10967 Berlin

End of Revocation Policy

  1. The right of revocation does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, to the delivery of sealed goods (e.g. U.W.W.) that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery or to the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
  2. Please avoid damage and contamination. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging to avoid claims for damages due to inadequate packaging.

Revocation Form

Sample Revocation Form

If you want to cancel the contract, please fill out this form and send it back.

OY Surf Apparel Europe UG(haftungsbeschränkt)
Planufer 92e
D-10967 Berlin
This address may only be used for the revocation and not for returns!!!
E-Mail: I hereby revoke the contract concluded by me for the purchase of the following goods/services ________________________________________________________ ________________________________________________________ ________________________________________________________ Ordered on / received on ________________________________________________________ Name of the consumer ________________________________________________________ Address of the consumer ________________________________________________________ Signature of the consumer (only in case of notification on paper) ________________________________________________________ Date ________________________________________________________